Quality output is high on our priority list. Each project passes through a team of experts comprising a translator, proofreader, reviewer, editor and localizer. Additionally, all our projects are guided by a process that was strategically designed to guarantee optimum quality in every single copy.
The process includes a 9-step journey for each project that begins as soon as the project is submitted to us. To give you a clearer idea of how this process works we have outlined the steps below:
- Brief & quote:During this phase, the company representative and the client engage in consultation to share the clients vision for the project and ensure that the clients needs in particular are clearly understood. An assessment of the type and volume of work required is done and a quote is generated.
- Approval and Registration:Upon getting approval from the client to continue with the project, the company representative
- Assign PM and Specialist:The task is matched with the perfect project manager and specialist, and are assigned accordingly.
- First Draft:The specialist produces the first draft and proofreads it before submitting it for review
- First Review: The first draft is checked by a reviewer who looks for linguistic errors such as diction and terminology flaws. During this step, the reviewer matches the draft with the clients instructions from the briefing to ensure that they are in sync.
- The Second Draft:The draft is returned to the specialist for correction. The specialist, guided by the reviewers feedback adjusts the copy and submits the second draft for review.
- Second Review: The second draft is reviewed again. The reviewer edits and finalises the translation.
- Delivery:The final draft is delivered to the client by the project manager who also collects feedback as part of our ongoing customer service and quality monitoring strategy.
- Post Delivery Customer Service:After-work follow up
The result of this process is a final product that meets or exceeds your expectation and serves the purpose for which it is intended.